Purchasing/Cancellations/Returns
Purchasing Protocol
All payments are processed immediately upon placement of the order.
It is the responsibility of the customer to be in compliance with all applicable federal, state and local laws and limitations related to the purchase, transfer, possession, transportation and installation of any firearms, magazines, ammunition, parts or accessories in the locality in which the customer resides.
Some orders may be put on hold to verify addresses, LEO/military/dealer credentials or for identification checks. High value items and/or orders are placed on hold and an ID will be required prior to shipping. This is to protect our customers from fraudulent use of their information or credit cards. Please keep this in mind if you select a priority or air freight shipping method.
NOTE: Any order with a different billing address and ship to address will be held for verification before being shipped.
Payment Methods
ShopBenelli.com accepts Visa, MasterCard, American Express, and Discover. All payment methods are sent to us via secure connection, and then promptly deleted. We DO NOT store your credit card details to protect the security of your information. ShopBenelli.com is owned and operated by Midwest Gun Works, Inc. and this is the company name which will appear on your credit card statement.
International Orders are NOT Accepted.
ShopBenelli.com does not accept orders or ship any products outside of the United States of America. Emails regarding shipping products outside of the United States will go unanswered.
Sales Tax
Sales tax will be charged on all orders and the tax rate is based upon the tax rates of the shipping address of the order.
Retail Delivery Fees
States that have inacted Retail Delivery Fees (CO) require an additional charge for every non-tax-exempt order that is shipped into their state. This surcharge will be automatically added to orders that are shipped to these states and is non-refundable.
Amending Orders
- No amendments to orders can take place once an order is placed.
- If the order has not shipped, the customer may contact our Customer Service Department Via Email to cancel the order. The customer will then need to complete a new order.
Order Cancellation Policy
Orders placed with ShopBenelli.com may be cancelled by the customer prior to the item being packaged and ready for shipment.
- All cancellation requests must be made Via Email.
- You MUST provide the order # when contacting Customer Service via email.
- If the item/package has shipped or has been packed and awaiting shipment, the order may not be cancelled and the customer must follow all rules applicable for returning an item(s).
- Please note that the return of the item/package will be made at the customer's expense.
- Cancelled orders may not be reversed. All cancellations are final.
Refund & Return Policy
Before you place an order, it is extremely important that you make sure that you want the item(s). If you have any questions, you must contact us and ask the questions before placing your order. You can contact us Via Email Here.
- All sales of headwear and closeout/clearance items are FINAL, and returns are NOT ACCEPTED.
- ShopBenelli.com cannot verify nor guarantee fitment of any firearm part or accessory. Please check with the manufacture prior to ordering for proper fitment. ShopBenelli.com will not provide return shipment for firearms parts or accessories that do not fit.
- Return shipping is solely the responsibility of the customer.
- If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund, the customer may return the item(s) to ShopBenelli.com WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.
ShopBenelli.com will only accept products in an unaltered condition within 30 days of the delivery date for a refund (less shipping). All returned items must be in the same condition as when they were shipped by ShopBenelli.com and must be returned in original packaging. The customer will be charged a re-stocking fee of 10%. A 25% re-stocking fee will be charged if the items are not returned in resalable condition, as determined at the discretion of ShopBenelli.com. Any wooden item (stocks, forends, grips etc.) will be charged a 25% re-stocking fee.
Items Not Eligible For Return:
- Clearance/Closeout Items
- Headwear (Hats, Caps, Etc.)
The customer MUST contact customer service Via Email to obtain an RMA number BEFORE returning any items. You can view and download our RMA form HERE.
* If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, ShopBenelli.com WILL NOT process a refund for the item(s) and the package will be returned to the customer.
Order Tracking
Typically the tracking number will be emailed to you once the carrier has picked up and scanned the package. In most cases this will be in the evening on the day you placed the order. Once you receive the tracking number ShopBenelli.com cannot reroute or change the shipping address.
Shipping Times
ShopBenelli.com offers some of the fastest shipping in the industry. Orders are shipped during normal business hours Monday-Friday, and are shipped in the order in which they are processed.
- Orders must be placed by 11:00am CST Monday through Friday to be eligible to ship the same day.
- These orders may be put on hold for additional verification prior to shipment.
- ShopBenelli.com only ships Monday-Friday.
- ShopBenelli.com does not offer Saturday Delivery on UPS packages.
- Any order placed totaling $500 or more will be sent "Signature Required", so please allow for someone to be present to sign for the package.
- No orders will be shipped on nationally recognized holidays or on any day recognized by the U.S. Postal Service and/or United Parcel Service as a holiday.
- Please NOTE: Priority Mail shipments usually are delivered within 2-3 business days depending upon your location.
- This timeframe however is NOT guaranteed and transit times may exceed 2-3 business days.
- Note: Once an order's tracking information shows the order has been delivered, ShopBenelli.com is no longer responsible for the package.
P.O. Box Shipments/Restrictions
Please note: Firearms cannot be shipped to a P.O. Box.
ShopBenelli.com abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service. A "hazardous material" is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:
- Minor Blast/Minor Projection Hazard- Ammunition
- Oxidizing Substances- Batteries
- Flammable Solids-Black Powder
- Flammable and combustible liquid- Cleaners, oil, and aerosol cans
If you wish to order any hazardous material, you must provide a physical address for shipment through UPS.
Shipping Costs
All products are available to residents of the U.S. where law does not prohibit. Current shipping costs range from $8.49 - $22.99 on all non-firearm purchases. UPS Next Day Air rates begin at $61.00 per shipment and may increase depending upon package size and weight. UPS Second Day Air shipment rates start at $41.00 and can also increase once the package is boxed and weighed.
Privacy Policy
Information We Collect
- We collect the information you provide directly to us via creating an account, placing an order, leaving a product review or using online communication services such as our Contact Us page.
- This includes your name, email address, postal address, phone number and any other information you choose to provide during checkout. This information is used in order to bill you for your purchase, to ship your order, to send you an e-mail confirmation or to resolve a question about your transaction. If you are having your order shipped to an address other than your billing address, we also collect the name, address, and phone number of the intended recipient(s). We do not store credit card numbers or expiration dates on this web site and do not aggregate credit card information with any other information we may collect on the site.
- We use cookies to enhance your shopping experience, keep track of your shopping cart while shopping and assist you in navigation on our website.
- This includes shopping cart information while shopping and customer information after logging into your account. This cookie contains no personal information about you until you login. Cookies are not required to browse our site but they are required to place an order.
- Your personal information is protected by the password you created when you created your account. None of our personnel have your password and the confidentiality of your password is yours to protect.
- This also includes social media tracking when something is shared via a social media add-on.
- This includes shopping cart information while shopping and customer information after logging into your account. This cookie contains no personal information about you until you login. Cookies are not required to browse our site but they are required to place an order.
The California Consumer Privacy Act (CCPA)
The California Consumer Privacy Act (CCPA) permits California residents new rights regarding their personal information. These rights are listed here:
- The right to opt-out of the sale of your personal information.
- Midwest Gun Works does not sell your data to any 3rd party companies and only uses the data internally.
- The right to request your personal information deleted.
- This can be done, but some discount programs will require this data for future discount availability.
- The right to request data on how your data is used.
- All data collection used is used to improve and customize your browsing experience and for analytics and metrics about our visitors. Or for saved account information and discounts such as LEO, Military or Dealer discount programs.
Security Information
Credit Card Fraud
ShopBenelli.com takes credit card fraud very seriously. For the protection of the card holders and ShopBenelli.com, orders that appear fraudulent may be held for manual review. If necessary, a representative will call you to verify the order. If we are unable to contact you within a reasonable period of time, the order may be cancelled. Manual review may delay the shipment and delivery of your order. ShopBenelli.com reserves the right to cancel any order before it is shipped.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as name, address and email address), that information is encrypted and transmitted to us in a secure way. When you enter highly sensitive data (your credit card information) we process the transaction and do NOT store your details. You can verify that sensitive information is being protected by looking for a closed lock icon in your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Order information (excluding payment details) is the only data stored offline, and this is for backup purposes only. The servers in which we store personally identifiable information are kept in a secure environment.
Website Terms
- We do our best to accurately describe the items we sell, but errors do occur.
- ShopBenelli.com reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified.
- We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.
ShopBenelli.com is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.